
Kratos Introduces NeuralStar(R) SQM, the First End-to-End Service Management Solution for Satellite Operations
Providers, broadcasters, operators and other companies in the satellite industry deliver a range of services to their customers, such as programming content, live sports broadcasts, data backhaul, and high-speed data access. Today’s management tools limit their ability to optimize these services because they only show individual performance metrics for a sea of devices— such as modems, Antenna Control Units (ACUs), High Power Amplifiers (HPAs) and other equipment in the teleport and across the network— rather than identifying which specific devices support the performance of particular services to specific customers. In addition, multiple, unconnected tool sets are needed for different types of technologies, such as those specific to RF traffic on satellite equipment versus those for IP-based devices.
NeuralStar SQM solves this problem by bridging the silos, retrieving both device and service data from monitored systems at each teleport and integrating it all into one common platform. It organizes the geographically dispersed devices from both the satellite and IP infrastructure layers, representing services as graphical maps showing end-to-end performance. These service level views are matched to customers, equipment and carriers with real time metrics— all from a central location and in a single solution— materially improving the service quality assurance and providing insight into service-affecting conditions.
As the first true end-to-end service management product for the satellite industry, NeuralStar SQM makes identifying and remediating the root cause of a problem faster and easier. It manages hundreds of services and thousands of supporting devices across the globe, enabling operators to view the status of every service using real-time intelligence and analytics to quickly assess which customers are affected by a degradation or outage of even a single device anywhere in the network. NeuralStar SQM delivers a centralized view and control across all teleports, overcoming the limitations of existing management tools that are only focused on discrete operations, require manual loading and maintenance of data and have no visibility into enterprise networks.
“NeuralStar SQM maps the entire network to the services being provided,” said
NeuralStar SQM will be on display at Satellite 2014 from
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